Return & Refunds Policy
- 30 days money back guaranty.
- If for any reason you are not satisfied with your purchase please return the item within 30 days and we will refund money back to your account.
- All Returns must have an RMA number. Before returning the item, please contact us and we will provide with the RMA number. Do not ship items back without obtaining the RMA number.
- If the item is defective or it is not as described, please contact us immediately and we will send a replacement with no additional charge to you. Alternatively, we can also refund money back to your account (if you prefer so).
- All returns must be in the original packaging.
- If you have any additional questions, please contact us and we will get back to you within 12 hours (except Saturdays, Sundays, and major holidays).
- NOTE: Return shipping cost is not covered by Aitook.com.
Product Return General Info
- Call customer service or email Aitook@Aitook.com for a return authorization number. NOTE: Return authorization numbers are valid for 15 days only. Items received after 15 days may be refused.
- Properly package the item. Please be sure not to write on or damage the packaging material as this can make an item not returnable.
- Be sure to clearly mark the outside of the package with the return authorization number our customer service provided you. Do not use the manufacturer box as the shipping box.
- Ship the package to the address our customer service representative will provide to you.
- Once we receive your package, we will inspect your returned items to ensure they meet the outlined guidelines. If the item and packaging are in resalable condition, we will process your refund or exchange according to this policy.
Return Shipping Cost
The cost to ship a return item will be at the expense of Aitook.com if there was an error made by Aitook.com. Otherwise, shipping cost is not covered by Aitook.com. To ensure the best return experience, please insure the package for its full value. Aitook.com is not responsible for lost returns.
Damaged or Incorrect Shipments
Damaged packages are the responsibility of the delivering carrier. If you receive a damaged package, save the box and all packaging material and then contact us right away. Damaged shipments and packing errors must be reported to us within 2 days of receiving. Contact customer service by phone or email us.
Defective Products & Product Warranties
If you receive an item that you consider defective, please contact us immediately as defective merchandise must be reported to us within 3 days of receiving the item. Contact customer service by phone or email us.
- Refunds will be credited in the same manner the original payment was received.
- Be sure to send your return via an insured carrier. Aitook.com is not responsible for lost returns.
- Please allow three (3) business days for refunds to be processed following receipt of your return.
- If you do not receive credit for your return within the time frame shown above, please trace your return shipment using the tracking number provided to you by your postal service of choice when you shipped the package. If the tracking information indicates that Aitook.com has received the package, please notify Aitook@Aitook.com as soon as possible. Be sure to include your original order number in your message.